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Frequently Asked Questions

Where exactly is this service going to be offered?

Mohave Electric Cooperative, partnered with TWN Communications, will design a network consisting of fiber optic solutions. The goal is for ALL MEC members to have access to at least a 25x25 connection when the project is complete. Members will be able to influence where fiber optic internet is deployed using an online pre-registration format that will track interest and demand.

How do I pre-register for this service? And, why should I pre-register?

You can pre-register for service on this site. Pre-registration is important as it gives a voice to the members to help drive the build-out schedule. MEC and TWN will use the member interest to determine where they should build next. Once service becomes available in your area, we will notify you to complete the sign-up process. Pre-registration is not a commitment or contract but is important to the project construction by helping MEC and TWN identify the areas of member interest for broadband deployment.

What is a Champion? And, what do I need to do to sign-up?

A Champion is an influencer who encourages their friends and neighbors to get pre-registered. Since member interest will help drive the construction process, the greater interest in your neighborhood, the faster fiber service can get to your area. As a Champion, you will be given resources and updates to share with your community to stay informed and encourage them all to get pre-registered.

How long before fiber internet becomes available in my area?

The best way to receive updates is to pre-register. You will be able to track progress and find updates at this site and at www.mohaveelectric.com/. TWN will begin construction of the network infrastructure soon and anticipates service will be available to members in phases and in different areas at different times. Availability in some member locations is expected later this year. Yes, this service will be available to both homes and enhanced solutions for businesses.

Is this offered to homes and businesses?

Yes, this service will be available to both homes and enhanced solutions for businesses.

What does this mean for me?

This means that you will have access to an affordable reliable broadband service providing at least 25 Mbps of download speeds and all the way up to 1 Gbps or more.

What does fiber optic mean?

Fiber optic is a type of broadband connection consisting of or using thin flexible fibers with a glass core through which light signals can be sent with very little loss of strength. Fiber optic uses fiber optic cables to transmit an internet signal. Fixed wireless internet uses radio waves to transmit internet wirelessly between tower sites. Fixed wireless technology requires a line-of-sight to the signal to receive service. Whereas fiber optic service will be hard-wired directly to your home or business.

How does fiber optic differ from wireless internet?

Fiber optic uses fiber optic cables to transmit an internet signal. Fixed wireless internet uses radio waves to transmit internet wirelessly between tower sites. Fixed wireless technology requires a line-of-sight to the signal to receive service. Whereas fiber optic service will be hard-wired directly to your home or business.

What does Wi-Fi mean?

Wi-Fi refers to a hotspot or an area that you can connect to the internet wirelessly. You can set up a Wi-Fi hotspot at a specific location, like a park or an event. Or you can use a Wi-Fi router in your home to connect to your internet wirelessly. 

What are the benefits of fiber optic? 

RELIABILITY over older, weaker copper-based technologies (DSL)
SUSTAINABILITY - Not susceptible to most weather conditions (unlike satellite)
SPEED - Fiber optic service generally offers faster speeds than other technologies

What kind of speed does fiber optic service provide?

We will offer download speeds starting at 25 Mbps, going all the way up to 1 Gbps or more.

Is it more expensive than my DSL/Satellite/cable?

Plans start at $49.95* per month.

If Mohave Electric is involved, will it affect my electric rates?

No. This is a standalone service and it will not affect your electric rates.

Does fiber optics have a wireless option?

A fiber connection will bring service to your home using a fiber-optic, cable-like cord, which will connect to a communications device installed inside of your home or business. For Wi-Fi, or wireless access within your home, a wireless router will be provided at the time of installation.

Will only one company be offering fiber optics?

While there may be other competitors in the area, MEC will be working with TWN to provide this service to members.

Who is the company?

TransWorld Network, Corp. or TWN Communications, has been a trusted partner of Mohave Electric Cooperative since 2010. TWN has been in the telecom industry for over 30 years with a mission to bring communication services to rural and underserved markets.  

What is Mohave Electric’s relationship with this company?

MEC has worked with TWN for many years to provide fixed wireless internet service to many parts of our service territory. TWN is now offering a fiber solution that will offer fiber optic service to MEC’s members.

If I switch from my current internet provider, what assurances do I have my rates won’t skyrocket soon after?

TWN has never utilized a “bait and switch” pricing tactic and will not do that in the future. The base price for services will remain the same, with negligible changes in tax or regulatory charges as they may occur.

Is the information collected in pre-registration shared with others?

The information collected is going to be used to determine what locations have the highest interest. It will not be shared outside of Mohave Electric Cooperative or TWN. 

Is this the best option available for online gaming?

Fiber based service is definitely the best option for gaming. Fiber will provide a state of the art, fast connection with no interruption.

What will our plan options be? Will it be one flat rate, or will each plan have data limits?

All plans options come with UNLIMITED data and are symmetrical upload/download speeds. The residential plans are:

  • 25 Mbps = $49.95* per month
  • 50 Mbps = $59.95* per month
  • 100 Mbps = $79.95* per month
  • 1 Gbps = $119.95* per month

For business plans and large user needs, contact TWN.


Cost of unlimited access?

There are no data caps for this service. You will have unlimited access. 

Is there an installation charge?

For MEC members, there is no installation charge on our standard residential plans.

Do I have to sign a contract for a year?

There is no term requirement for residential service. This is a month-to-month service. You will be required to sign a service level agreement (SLA) that outlines the terms and agreements to service. 

Who can I talk to about the features and options of this service?

You can contact TWN’s dedicated support team at 888.227.2095 or email them at marketing@twncorp.com.

How will I know when service is available at my home?

Once service is available at your home or business, TWN will send out communications by direct mail to those locations. In addition, email blasts will be sent to those who pre-register. 

Some providers say they provide “unlimited” but after I stream just a few videos it slows to a crawl for the rest of the month. Is this the same?

No! It’s not the same, TWN will not throttle speeds. What you sign up for is what you get.

Will TWN be digging up my property to install this?

In some cases, yes if you have any underground utilities today, the new fiber connection will be underground as well. In addition, if you have underground utility rights of way crossing your property, TWN may also need to dig to bring fiber to other customers. We will make every attempt to ensure that these disturbances are minimal and as non-intrusive as possible.

Who maintains the service after it is installed?

TWN Communications will maintain the network, provide technical support, customer care and invoicing.

Will I pay MEC for the service?

No. You will be invoiced monthly by TWN Communications.

Will local jobs be created as a result of MEC’s and TWN’s build out?

Yes. TWN will hire local technicians to maintain the network and install customers.

Will this service be available only to MEC members?

This service will be available to anyone who has access to the fiber network, which at this time the build is being focused on Mohave Electric’s members. Non-members are encouraged to contact TWN and inquire about internet service availability options at 888.227.2095.

 

*Services provided by TWN Communications. Certain restrictions apply. Available in select markets. For rates, additional regulatory fees and taxes will apply. Visit twncomm.com or mohaveelectric.com for more details.